Terms & Conditions
Effective Date: 18/09/2025
These Terms & Conditions (“Terms”) govern your use of MAX.IO services. By engaging with our services, you agree to these Terms.
1. Services Provided
MAX.IO provides digital advertising services, including campaign setup, management, reporting, and optimisation across platforms such as Google, Meta, Reddit, LinkedIn, TikTok, and others.
2. Client Responsibilities
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You are responsible for funding ad spend directly with the chosen advertising platforms.
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You must provide accurate business, billing, and campaign information.
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You agree to review campaign deliverables and reports in a timely manner.
3. Fees & Payments
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Service fees are charged weekly in advance via the payment method provided.
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All prices are exclusive of GST, which will be added where applicable.
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Ad spend is separate and paid directly to the advertising platforms.
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Late or failed payments may result in suspension of services.
4. Term & Cancellation
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Services are billed weekly with no lock-in contracts.
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You may cancel at any time by providing at least 5 business days’ notice before the next billing cycle.
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MAX.IO reserves the right to terminate services for non-payment, breach of terms, or inappropriate conduct.
5. Campaign Definition
A “campaign” is defined as a unique advertising initiative (e.g. Google Search ads for “Roof Repairs Sydney”). Running ads under multiple themes or targeting different objectives may constitute multiple campaigns.
6. Reporting & Communication
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Reports will be delivered as outlined in your plan.
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Communication channels (e.g. email, form submission, calls) are set according to the package selected.
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Additional communication or meetings outside the scope may incur extra fees.
7. Performance Disclaimer
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MAX.IO does not guarantee specific results (e.g. sales, leads, ranking improvements).
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Performance
8. Liability & Indemnity
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MAX.IO is not liable for indirect, incidental, or consequential losses arising from ad campaigns.
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Clients are responsible for ensuring their website, landing pages, and products comply with advertising policies and legal requirements.
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By engaging our services, you agree to indemnify and hold harmless MAX.IO, its operators, and partners from any claims, damages, or liabilities related to campaigns or use of services.
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depends on factors outside our control (e.g. competition, ad platform changes, client website readiness).
9. Intellectual Property
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All creative assets, reports, and strategies developed remain the property of MAX.IO until full payment has been received.
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Upon payment, rights to advertising accounts, creative, and reporting are transferred to the client unless otherwise agreed.
10. Amendments
MAX.IO may update these Terms at any time. Clients will be notified of material changes, and continued use of services constitutes acceptance.
11. Governing Law
These Terms are governed by the laws of New South Wales, Australia.